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I spent a good chunk of this past work week developing a test to measure the usability of a website that I help manage. Yesterday, I observed people walking through the tasks I created and it’s always surprising how they react to our site very differently from how I would.
This experience got me thinking – what in your life would you like to be more usable? It doesn’t necessarily have to be a product – it could be anything from your DVR to dinner with your in-laws. What would have to change to make it more usable – perspectives, resources, social structures? Is it even possible to change?